Complaints Procedure

I am committed to providing a professional and ethical service. If you feel dissatisfied with any aspect of your therapy, I encourage you to raise this with me so that we can work towards a resolution.

Step 1: Informal Resolution
If you feel able, please speak to me directly during or after your session. Many concerns can be resolved quickly through open discussion.

Step 2: Formal Complaint
If you wish to make a formal complaint, please do so in writing by email to:

emilybenthamhypnotherapy@gmail.com

Please include:

• Your name
  
• A description of your concern
  
• Dates relevant to the complaint
  

I will acknowledge your complaint within 5 working days.

Step 3: Investigation
Your complaint will be reviewed carefully. This may involve:

• Reviewing session notes
  
• Consulting professional supervision
  
• Clarifying information with you
  

You will receive a written response within 14–21 working days outlining:

• My findings
  
• Any actions taken
  
• Any proposed resolution
  

Step 4: Escalation
If you remain dissatisfied, you may refer your complaint to my professional body:

National Council for Hypnotherapy
www.hypnotherapists.org.uk
0800 980 4419 or 07804 539950

They will advise you on their independent complaints process.

All complaints are treated confidentially and recorded securely in accordance with data protection regulations.